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Psst. We’re growing: what they don’t tell you about handling success

by Dawn Martinello on February 11, 2010

With a year under my belt, and fast growth in the first few months, my virtual assistant business has continued to boom.  And not in an optimistic, don’t-worry-about-me kind of way.  I’m talking about being so busy we’re starting to turn away clients.

We’re taking things in stride by beefing up our staff to include other hot professionals to lend a hand with things like social media, WordPress maintenance, and other routine tasks.  Don’t worry.  We’re not turning into one of the VA staffing agencies.  All contact starts and ends with me and you can be assured that you’re going to still receive the top rated service that your colleagues have been telling you they receive.

What’s making it easier for me to handle our newest wave of fame? 

Systems. I’m not reinventing the wheel with any of my processes, but I am revamping them to be in line with the newest wave.  I have a fluid system from the time a potential client finds my website until the time we begin working on their project.

I’m also automating some things like providing a way clients the ability to email their new or updated projects directing into our work queue.

Business Plan.  When I began my business, I created a business plan – not for the banks – but to actually get my business ideas onto paper.  A year later, I’ve been able to update the plan with laser focus as I move my company into a business that specializes in small businesses by providing services related to online presence, branding, social media, and product launches.

Back Up Plan. Most people have a back up plan in case things don’t take off as quickly as they had first hoped, but what plans have you put in place for unexpected success?  I didn’t expect to have to start hiring associates until well into my second year.  The problem?  I needed them within months.  Great for business, not great for my stress level because I hadn’t planned for it.

Do you have some more tips to add?  Send ‘em along.  And don’t forget to sign up for our newsletter.

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